Exchange/Defective Products/Refund Policy
For a more prompt
Please keep your
is necessary to return merchandise for an
exchange/refund, all merchandise must meet the following conditions:
Returned in original packaging
Returned within (15) days. This
can be extended for special circumstances.
Returned to in resalable condition
Copy of invoice enclosed with merchandise
You must contact us for a RMA number and write the number
on the package
You must return the goods to the warehouses specified
in the RMA, and
it is the customers responsibility to verify the correct return address before
sending goods back. Any good shipped to the incorrect location
will incur additional shipping charges. We are not responsible for any
goods returned to the wrong address.
Enclose a brief letter of explanation.
Merchandise returned for refund is subject to a 15%
Defective items will be replaced if possible. If a
defective item is returned for refund, all restocking fees apply. If we
do not have a replacement you will get a 100% refund of the purchase price of
There is a minimum restocking fee of $5.00
Shipping charges are not refundable.
If you return an item for a refund that had free shipping,
a normal shipping charge will be deducted from the refund.
All returns must be prepaid;
No COD's accepted
If the merchandise you wish to receive is out of stock, a
refund/credit will be issued promptly. All returns for refund paid by credit
card will receive a credit to the credit card.
Any questions concerning an exchange/refund should be
directed to our customer service department at
Toll Free 1-888-LG-SHOPZ ( 1-888-547-4679). If the merchandise
you receive is defective, call our customer service department for
For a prompt exchange/refund, return all merchandise to
the location specified in the RMA acknowledgement.
Please allow up to 10 day for us to process your refund
after the item has been returned to our warehouse. If you need your
refund expedited please contact us with the return tracking number and we will
make every effort to speed up the refund process.
Defective product or missing parts.
We only ship new
products as they are received from the factory. If you receive a defective
product or are missing parts, we are here to assist you in resolving this problem.
Normally the fastest way to resolve the issue is to contact the manufacturer
directly. In most cases the manufacturer will replace your item or send
you the missing parts quicker then we can. We will be glad to assist you
in contacting the manufacturer or contact them on your behalf. How ever if
you still wish to return the item to us for replacement we will be glad to do
that too. Please keep in mind that the shipping back to us is your
responsibility and you expense. We will ship a replacement at our expense.
This may seem unfair however the manufacturers do not compensate us for return
shipping of defective items. Just as if you bought a product at a local store
and it was defective, the store will exchange it but they won't pay for
your gas to return it to the store. Unlike a local store if you return a
product to us, we will pay at our expense to ship you a replacement. Also
keep in mind that if you return a defective product to us, not only do we pay to
ship you a replacement we also have to pay to ship it back to the manufacturer.
So we are out two shipping charges that we can't recover. So we will loose money
on your transaction. In other words we share the shipping risk with our
If you refuse delivery of a package or the
address you gave us is incorrect and undeliverable, You will be charged
shipping fees both to you and shipping fees to our warehouse plus the standard
Address correction after
If you provided an incorrect address or require
the package to be directed to the correct address or an alternate location, you
will be charged an addition $20.00 fee plus the balance of the difference in
damaged or lost in shipping:
Please contact us
as soon as possible if your product was damaged in shipping or lost by the
carrier. Your shipment is fully insured and guaranteed for safe delivery and
we will assist you in filling a claim for loss. UPS normally takes about 7
days to investigate a claim. We can not refund or reship any item until they
complete their investigation. As soon as UPS issues a claim payment
authorization, we will reship or 100% refund including shipping at your
Order Cancellation fee. When you place an order
with us it is a legal binding contract. You may not arbitrarily cancel
your order with out approval from us and confirmation. You may
request to cancel your
order any time before it ships. However the order is not considered
cancelled until we can verify that it has not shipped and you receive our
cancellation notification which could take up to two business days . You understand and accept the fact that it may not be possible to cancel an
order in time before shipping regardless of how and when you send your
. Please understand our shipping process. We have
over 60,000 products online. Some products ship from our main location,
some ship from remote locations and some products ship from the factory.
When we receive your order, it is sent to the shipping location within minutes
and starts the shipping process. Some location ship thousands of orders
per day. The orders are packed, labeled and stacked on pallets for UPS to
pick up twice a day. We start to incur cost at that moment.
It normally takes us one business day to answer email so by then it is usually
too late to cancel. Your order may still show in shipping department long
after it ships. Most of our tracking information is updated at night for
the days orders. Once your order is in the shipping department, it may not
be possible to cancel the order. All we can do is try.
following cancellation fees will apply. Orders placed directly on our web
site will be charged 5% or $5.00, which ever is greater. Orders placed on
auction sites will be charged 10% or $10.00, which ever is greater.
If you refuse delivery of any package you will be charge shipping both ways,
restocking fees and other administration fees in incur. Once a package is
shipped the order can not be canceled. You must contact us for return
REFER TO OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION